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Please allow 1-2 business days for your order to ship, depending on the item(s) you ordered. Every product on the website has a shipping date listed.
Once your order is produced we will ship it to you via UPS SurePost (USA domestic orders) or DHL Express (international orders). We expect all shipments to arrive 2-6 days after shipping, depending on geographical location. You will receive an email when your order ships out, with tracking info.
We gladly accept returns up to 14 days after you receive your order. If more than 14 days has passed since your order was delivered to you, unfortunately we cannot offer you a refund, exchange, or credit.
You can only initiate a return once your order has shipped. If your order has shipped, please login to your customer account and follow the return instructions within your order.
If you have any questions about a return, please email us at firstname.lastname@example.org. You will need your order number and the email address you used to place your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that the cost of return shipping will be deducted from your refund amount.
For USA domestic customers, we accept most major credit cards (including Visa, MasterCard, American Express, Discover, JCB, Diner's Club) as well as PayPal, Apple Pay, Google Pay, and Amazon Pay. International customers may have additional payment options that are specific to their country or region.
For a list of all the countries we currently ship to, please click the flag icon at the top right of the website and select your delivery country and currency.
Please browse our international customer service portal for additional international FAQs: https://service.global-e.com
Yes, we charge sales tax within the United States, calculated by the state and county to which your order is shipping.
Orders ship from our headquarters in Los Angeles.
All of our clothing and other sized items have a sizing chart on the product page. Click on "SIZING" to view the measurements. We recommend taking a garment that already fits you well and measuring it to compare to the listed measurements on our size chart.
Please contact us at email@example.com and we will get back to you as soon as possible.